The last few months have been a busy and interesting time for the Melbury Clinic. We have had major changes in staffing, a refurbishment of our facilities, upgrades to our equipment and a complete review of our policies and procedures. Here is a brief summary of the highlights.
Maddie joined the VeinCare Team at the Melbury Clinic a year ago in September 2017. Maddie qualified as a Registered Nurse in 1986 from the Bath School of Nursing. Initially, Maddie was appointed as the Clinic Nurse, but since February, Maddie has taken on the role of operational manager and under her leadership, the clinic is going from strength to strength.
Maddie works closely with the Directors, attending regular business meetings. She is responsible for all the operational activities of the clinic, ensuring that the clinic runs effectively and efficiently. Maddie supervises the staff and their training, she ensures the clinic is fit-for-purpose and that the equipment is well-maintained. Maddie works with the Medical Director to ensure that the clinic operates within the regulatory frame work of the Care Quality Commission and all the current legislation as it applies to us. She is a member of the Medical Advisory Committee of the Melbury Clinic and she is the lead nurse for infection prevention and control. Since her appointment, Maddie has provided clinical supervision of the staff. She has completely reviewed our policies and procedures and she has inducted the new members of staff. Maddie heads a team of healthcare professionals who put patients at the centre of all that we do.
New Staff Recruited
Lucy Wicks and Natalie Pike were appointed to the posts of Healthcare Assistants in July. They have completed a rigorous and thorough induction programme and they now contribute fully to all aspects of the activities of the clinic.
Natalie trained as an Ofsted-Registered Childminder in 2005 and she ran her own business for 10 years. During this time, she continued her studies and she completed NVQ 2 in Health and Social Care. While working with a range of healthcare professionals in varied clinical settings, Natalie has developed a patient-centred approach to care, focusing on quality.
Lucy has over 4 years’ experience as a HealthCare Assistant. She gained the level 3 diploma in Health and Social Care in 2014 and the Care Certificate in 2016. Lucy derives enormous job satisfaction from helping others and she is passionate about giving good quality care
Laura has been a Healthcare Assistant at the Melbury Clinic for over year. In the last few months, Laura has fulfilled an ambition to train as a midwife and she started at Plymouth University School of Nursing and Midwifery this month. As an HCA, Laura was a popular and very valued member of our team. We will miss Laura and we wish her well in her studies. Although Laura will no longer be a regular member of staff, she has joined the “bank staff” and we hope to see her from time to time.
Since the beginning of this year, Lisa’s role has expanded and she is now part of the management team, attending regular business meetings with the manager and directors and contributing to decisions that affect how the clinic operates. Lisa works very closely with the clinic manager providing administrative and secretarial support. In addition, she coordinates invoicing, payments and receipts. Lisa coordinates communications between the clinic and our patients on the telephone, by letter and by email. She also provides support to our HealthCare Assistants in scheduling appointments and using our IT systems.
As a small organisation, we all have many “hats” and Lisa has a special role as Fire Warden, ensuring that our fire and smoke detection equipment is regularly checked and that our arrangements in the event of a fire are all in place.
Blackmore Vale Business Awards
The Melbury Clinic was selected as finalists in 3 categories of the Blackmore Vale Business Award this year: Best Place to Work, Employee of the Year (Lisa Parsons) and Best Online Engagement. This is the first time we have entered and although we didn’t win, we are delighted that our achievements have been recognised by the judges and we plan to enter again next year.
Upgrade to Facilities
The clinic has an ongoing programme of maintenance and in the last few months we have had a major refurbishment to our treatment room, an upgrade to our fire prevention equipment, a major computer system upgrade (to comply with GDPR and to keep confidential data safe) and a complete review of our procedures. All of these changes have been conducted to ensure that our patients receive the latest, most effective treatments in line with national guidance and that we comply with the latest regulations.
Get In Touch and Send Us Your Feedback
If you would like more information on any of the items mentioned, do please contact us. In addition, if you would like to send us feedback about your care at The Melbury Clinic, positive or negative, we are always pleased to hear from you.
There are many ways for you to give feedback
- calling us by telephone – 01935 873951
- verbally to any member of staff
- using the contact form on the website
- filling our survey form
- sending feedback directly to our regulator, the Care Quality Commission
- On the independent website, IWantGreatCare
- making a complaint – contact Maddie Groves, firstname.lastname@example.org