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Quality Assurance Report for February 2017

Quality

Continuing with our initiative introduced at the beginning of the year, the Melbury Clinic publishes a monthly Quality Assurance Report for members of the public to see how seriously we take Quality and Safety.

The report for February has been analysed and it is published below. You can see that we monitor accidents, incidents, near misses and complications such as infections and admissions to hospital. The clinic manager has a system for recording such events, analysing them at our Clinical Governance Meetings and disseminating lessons learned so that patient safety is continuously improved. The manager also monitors our performance against national guidelines such as those from the National Institute of Health and Care Excellence. In the light of this information, modifications may be made through changes in our policies and procedures.

In our report below, you will also see how we deal with the results of our questionnaires, surveys and complaints.

Feb.Monthly quality assurance report Feb 2017

You will see that in February, we had one near miss. This related to a medical device failure. Our patient did not come to any harm or injury and the failure was reported to the device manufacturer. We will monitor this piece of equipment for any future problems. One patient complained that we could not undertake her treatment at our clinic. This lady had a medical history that included a serious heart problem and our consultant judged that she could not be treated safely in our clinical setting. This complaint was formally reviewed by our Medical Advisory Committee and our Clinical Governance process. As a result, patients requesting a consultation are advised of the process by which we assess patients as being suitable for treatment at The Melbury Clinic.

We are always interested to hear your comments and feedback, positive or negative, to help us modify and improve our clinical services at The Melbury Clinic.

There are many ways for you to give feedback

  • calling us by telephone
  • verbally to any member of staff
  • using the contact form on the website
  • filling our survey form
  • sending feedback directly to our regulator, the Care Quality Commission
  • On the independent website, IWantGreatCare
  • making a complaint

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