As a new initiative, the Melbury Clinic will publish a monthly Quality Assurance Report for members of the public, referring doctors and regulatory bodies to see how seriously we take Quality and Safety.
The report for January is published below. You can see that we monitor accidents, incidents, near misses and complications such as infections and admissions to hospital. The clinic manager has a system for recording such events, analysing them at our Clinical Governance Meetings and disseminating lessons learned so that patient safety is continuously improved. The manager also monitors our performance against national guidelines such as those from the National Institute of Health and Care Excellence. In the light of this information, modifications may be made through changes in our policies and procedures.
In our report below, you will also see how we deal with the results of our questionnaires, surveys and complaints.Jan.Monthly quality assurance report Jan 2017
We are always interested to hear your comments and feedback, positive or negative, to help us modify and improve our clinical services at The Melbury Clinic.
There are many ways for you to give feedback
- calling us by telephone
- verbally to any member of staff
- using the contact form on the website
- filling our survey form
- sending feedback directly to our regulator, the Care Quality Commission
- On the independent website, IWantGreatCare
- making a complaint
In future posts, we will explain in more detail how we use the information in these Quality Assurance Reports