Quality Report

Quality Assurance Report January 2018

The Melbury Clinic publishes a monthly Quality Assurance (QA) report to demonstrate to members of the public and to referring doctors and other healthcare professionals just how seriously we take Quality and Safety. In addition, we monitor our performance over time and against standards which we have set ourselves, as well as against independent national standards whenever they might apply. 

The QA report for January is published below. You can see that we monitor accidents, incidents, near misses and complications such as infections and admissions to hospital. The Melbury Clinic has a robust system for recording such events, analysing them at our Clinical Governance Meetings and disseminating lessons learned to all members of staff so that patient safety is continuously improved. The Clinic also monitors our performance against national guidelines such as those from the National Institute of Health and Care Excellence. In the light of this information, modifications may be made through changes in our policies and procedures.

Quality Monitoring

In our QA report below, you will also see how we monitor quality and how we make changes. The Clinic has set itself a zero tolerance for complications in areas such as deep vein thrombosis (DVT), collapse, infection, allergic reactions, medication errors and emergency admission to hospital. Our report shows that the Clinic met our quality targets in January in all areas. The Clinic also monitors the Quality of the Vein Treatments against NICE Guidance QS67.

This month’s QA report also gives information about the feedback we have received, audits undertaken, meetings held and improvements made.

  • No complaints were received and feedback from a variety of sources has been very positive.
  • A Chaperone audit was completed in January.  All patients seen during this month were appropriately chaperoned and check-list forms were received and reviewed in all cases.
  • The Clinic completed an audit of the premises and no safety issues were identified. Other satisfactory audits looked at pharmacy storage temperatures and patient satisfaction after treatments.
  • Staff training continues including training on compression hosiery, Clarivein® and specialist training in venepuncture to support the Metabolic Clinic which started this month.

Improvements and reviews of practice in January

  • The Smoke Alarm System was serviced on 15.01.2018
  • Windows were cleaned inside and out on 05.1.2018
  • Portable Appliance Testing (PAT testing) was carried out on 05.01.2018
  • Medical equipment was serviced and calibrated on 05.01.208
  • First patients for the Metabolic Clinic were assessed on 24.01.2018. The patient pathway was reviewed and modified and paper-work “fine-tuned” in the light of feedback
  • Plans are underway to commission new scrub facilities in the Treatment Room
January 2018 QA Report

Get In Touch and Send Us Your Feedback

If you would like more information about any aspect of our QA report, do please contact us.  In addition, if you would like to send us feedback about your care at The Melbury Clinic, positive or negative, we are always pleased to hear from you.

There are many ways for you to give feedback

  • calling us by telephone – 01935 873951
  • verbally to any member of staff
  • using the contact form on the website
  • filling our survey form
  • sending feedback directly to our regulator, the Care Quality Commission
  • On the independent website, IWantGreatCare
  • making a complaint

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