The Melbury Clinic publishes a monthly Quality Assurance (QA) report to demonstrate to members of the public and to referring doctors and other healthcare professionals just how seriously we take Quality and Safety. In addition, we monitor our performance over time and against standards which we have set ourselves as well as against independent national standards whenever they might apply. The Clinic Manger introduced this initiative at the beginning of the year.
The QA report for July is published below. You can see that we monitor accidents, incidents, near misses and complications such as infections and admissions to hospital. The Clinic Manager has a robust system for recording such events, analysing them at our Clinical Governance Meetings and disseminating lessons learned to all members of staff so that patient safety is continuously improved. The Manager also monitors our performance against national guidelines such as those from the National Institute of Health and Care Excellence. In the light of this information, modifications may be made through changes in our policies and procedures.
In our QA report below, you will also see how we monitor quality and how we make changes. The Clinic has set itself a zero tolerance for complications in areas such as deep vein thrombosis (DVT), collapse, infection, allergic reactions, medication errors and emergency admission to hospital. Our report shows that the Clinic met our quality targets in July in all areas. We did report the fact that 2 patients felt faint during their duplex veins scan, but no one collapsed. The Clinic also monitors the Quality of the Vein Treatments against NICE Guidance QS67. The report below demonstrates that the Vein Clinic met this NICE standard in all cases: all new patients being considered for treatment were examined by Duplex Ultrasound and all patients who were treated in June received endo-venous interventions in line with NICE Guidance CG 168.
This month’s QA report also gives information about the feedback we have received, audits undertaken, meetings held and improvements made.
- No complaints were received and feedback from a variety of sources has been very positive.
- The clinic has had a new fire alarm system installed and commissioned to improve safety at the clinic.
- We have appointed Kim Burt as a Health Care Assistant. She has been receiving one-to-one training from Nurse Pam North during July and Nurse Gaynor Hughes will provide one-to-one training in August.
- Nurse Pam North and Nurse Gaynor Hughes have completed a series of training videos which will form part of our staff induction programme. The clinic is expanding and recruiting more staff over the summer and autumn and these instructional training videos will be an invaluable resource.
- A new clinical waste handling service has been commissioned.
- A comprehensive cleaning programme continued in July with cleaning of the window inside and out.
Get In Touch and Send Us Your Feedback
If you would like more information about any aspect of our QA report, do please contact us. In addition, if you would like to send us feedback about your care at The Melbury Clinic, positive or negative, we are always pleased to hear from you.
There are many ways for you to give feedback
- calling us by telephone
- verbally to any member of staff
- using the contact form on the website
- filling our survey form
- sending feedback directly to our regulator, the Care Quality Commission
- On the independent website, IWantGreatCare
- making a complaint