The Melbury Clinic publishes a monthly Quality Assurance (QA) report to demonstrate to members of the public and to referring doctors and other healthcare professionals just how seriously we take Quality and Safety. In addition, we monitor our performance over time and against standards which we have set ourselves as well as against independent national standards whenever they might apply. The Clinic Manger introduced this initiative at the beginning of the year.
The QA report for October is published below. You can see that we monitor accidents, incidents, near misses and complications such as infections and admissions to hospital. The Clinic Manager has a robust system for recording such events, analysing them at our Clinical Governance Meetings and disseminating lessons learned to all members of staff so that patient safety is continuously improved. The Manager also monitors our performance against national guidelines such as those from the National Institute of Health and Care Excellence. In the light of this information, modifications may be made through changes in our policies and procedures.
In our QA report below, you will also see how we monitor quality and how we make changes. The Clinic has set itself a zero tolerance for complications in areas such as deep vein thrombosis (DVT), collapse, infection, allergic reactions, medication errors and emergency admission to hospital. Our report shows that the Clinic met our quality targets in September in all areas. The Clinic also monitors the Quality of the Vein Treatments against NICE Guidance QS67.
This month’s QA report also gives information about the feedback we have received, audits undertaken, meetings held and improvements made.
- No complaints were received and feedback from a variety of sources has been very positive.
- A Chaperone audit was completed in October. All patients seen during this month were appropriately chaperoned and check-list forms were received and reviewed in all cases.
- The Clinic manager completed an audit of the premises and no safety issues were identified.
- Storage temperatures for all pharmaceuticals were within the recommended range.
- Staff training continues including Immediate Life Support Course 17th October
Improvements and reviews of practice
- Business Continuity Plan review 4th October 2017
- Open Events 14th & 15th October 2017
- Pharmacy Management Review 18th October 2017
- All patient couches serviced 19th October 2017
- Air conditioning unit serviced 26th October 2017
- Monthly Teaching session – Disability Access 25th October 2017
October 2017. QA report
Get In Touch and Send Us Your Feedback
If you would like more information about any aspect of our QA report, do please contact us. In addition, if you would like to send us feedback about your care at The Melbury Clinic, positive or negative, we are always pleased to hear from you.
There are many ways for you to give feedback
- calling us by telephone – 01935 873951
- verbally to any member of staff
- using the contact form on the website
- filling our survey form
- sending feedback directly to our regulator, the Care Quality Commission
- On the independent website, IWantGreatCare
- making a complaint